Privacy Policy and Terms of Use

Scope of the Privacy Policy

This Web site is operated by National Emergency Management and Response
(National EMR). We refer to this organization as “NATIONAL EMR,” “we” or
“our.” NATIONAL EMR understands the importance of our constituents’ privacy.
Our Privacy Policy tells you what information we collect when you visit our Web site,
how we use, share and protect it, what choices you have about how the information is
used, and how you can access and update that information. If you do not agree to this
Privacy Policy, please do not use this Web site. This Privacy Policy applies to
personally identifiable information collected on the Web site where this Privacy
Policy is posted. Certain aspects of this Privacy Policy also apply to the personally
identifiable information we collect offline. For purposes of this Privacy Policy,
“personally identifiable information” means information that identifies a particular
individual, such as name, postal address, e-mail address, and phone number. When
other information, such as e-mail newsletter choices, NATIONAL EMR Interest, etc.,
is directly associated with personally identifiable information, this other information
also becomes personally identifiable information.

Information Collection

Personally Identifiable Information We Collect

There are many features on this Web site for which no registration is required.
However, if you are interested in obtaining information from NATIONAL EMR, or in
participating in certain activities on this Web site (such as making an online purchase,
subscribing to one of our e-newsletters or participating in certain special initiatives),
you may need to provide us with information about yourself. For example, we will ask
for your name, postal address, e-mail address, telephone number.

Other Information Collected Through Technology

In addition to the information you choose to provide to us, we also collect non-
personally identifiable information through technology to make our site more
interesting and useful to you. For instance, when you come to our site, we collect your
Internet Protocol (“IP”) address. An IP address is often associated with the portal
through which you enter the Internet, like your ISP (Internet service provider).
Standing alone, your IP address is not personally identifiable. At times, we also use IP
addresses to collect information regarding the frequency with which our visitors visit
various parts of our sites. We may combine this information with personally
identifiable information that you have provided to us and/or with other information
that is publicly available or that we receive from other reputable sources in order to
make our Web site and communications more targeted to your interests. Our Web site
also uses cookies. Cookies are small text files that are stored on a user’s computer and
allow Web sites to remember information about users. We use cookies for a variety of
purposes in order to enhance the quality of our Web site. We use transient (also called
“session ID”) cookies to provide continuity from page to page. A session ID cookie
expires when you close your browser. Cookies allow us to personalize your return
visits to our site and to save you time during certain activities, such as making a repeat
donation. You can choose to remove cookies through your browser options. However,
if you do so, your ability to use some areas of our site will be limited. Finally, our
Web site uses a variety of technical methods for tracking purposes, including clear
gifs (also known as Web beacons). Clear gifs are small pieces of data that are
embedded in images on the pages of Web sites. We use these technical methods to tell
us what parts of our Web site you have visited or to measure the effectiveness of any
searches you may do on our site. These technical methods may involve the
transmission of information directly to us or to a service provider authorized by us to
collect information on our behalf. We also use these technical methods in HTML e-
mails that we send our visitors who have agreed to receive e-mail from us, to
determine whether our visitors have opened those e-mails and/or clicked on links in
those e-mails. The information from use of these technical methods may be combined
with information that is personally identifiable so that we can make our Web site, and
any e-mails you have agreed to receive, more interesting to you.

Information Use

NATIONAL EMR may use your personally identifiable information to deliver the
products and services that you request, enhance your experience on our site, provide
you with informational and/or promotional materials that you might find interesting,
and for internal business analysis and other business purposes consistent with this
policy. These uses may generally be categorized as relationship maintenance uses and
promotional uses. We describe these uses in more detail below.

Relationship Maintenance Uses

NATIONAL EMR uses your personally identifiable information to maintain and
  • manage your account, deliver services that you have requested, and generally enhance
    your experience on our Web site. Collectively, we refer to these types of uses as
    “Relationship Maintenance Uses,” and they include all of the ways in which we use
    your personally identifiable information to maintain and manage our relationship with
    you that do not involve sending promotional materials. Examples of Relationship
    Maintenance Uses include, but are not limited to:
    Processing and tracking your e-subscriptions
  • Providing the services you request
  • Sending you administrative communications
  • Making changes to Web-based features

Promotional Uses

NATIONAL EMR may also use your personally identifiable information to provide
you with promotional information about activities, services and products offered by
us, including promotional material that you have requested. (However, you may opt
out of receiving promotional communications from us by e-mail, as explained below
and in the section entitled “Your Choices.”) Examples of promotional uses include,
but are not limited to:
  • Providing you with promotional materials about NATIONAL EMR products
    and services
  • Providing you with e-mail newsletters.

NATIONAL EMR may provide you with promotional materials by postal mail, e-
mail, telephone or other means. You may opt out of receiving promotional
communications from us by e-mail as provided in the “Your Choices” section below.
You may always opt out of receiving subsequent promotional e-mails by clicking on
the unsubscribe link that we provide in every such promotional e-mail message.
Please keep in mind, however, that when you purchase or request products or services
from NATIONAL EMR, promotional materials may accompany delivery of that
product or service. Any opt-outs that you may make will therefore not apply to these
materials because they accompany products or services that you have requested.

Information Sharing and Disclosure

We take very seriously our responsibility to maintain your privacy with respect to
your personally identifiable information. We will therefore share that information
only with the following entities, and only in the manner described below.

Service Providers

NATIONAL EMR contracts with other companies to provide certain services on our
behalf, including credit card processing, shipping, e-mail distribution, and promotions
management. We provide these companies only with the information they need to
perform their services, and they are permitted to use the information only for that
specific purpose or as required by law, unless any additional use or sharing of the
information is separately permitted under another provision of this Privacy Policy.

Legal Purposes; Business Transactions

NATIONAL EMR may disclose any user or customer information, including
personally identifiable information, when we believe that doing so is required by law;
may be necessary to protect the property, rights, or safety of ourselves, visitors to our
Web sites, or other persons; or will help to enforce any terms of use or contest,
sweepstakes, promotions, games or other rules. It may also be necessary to disclose
our customers’ personally identifiable information to third parties, such as credit card
companies, to help resolve disputes that arise in the ordinary course of business.
NATIONAL EMR may also transfer user or customer information, including
personally identifiable information, in connection with a corporate transaction, such as
a divestiture, merger, consolidation, or asset sale.

Aggregate Information (non-personally identifiable)

NATIONAL EMR may share with third parties aggregated information about you and
other visitors to our Web site. When we do this, however, we make any personally
identifiable information non-personally identifiable by combining it with information
about other individuals or by removing characteristics that make the information
personally identifiable to you. We share this information in order to improve our Web
site and develop content and services that we hope will be of interest to you.

SMS Texting Terms and Conditions

NATIONAL EMR may utilize text alerts sent via SMS. Alerts may not be delivered if
the mobile phone is not in range of a transmission site, or if sufficient network
capacity is not available at a particular time. Even within a coverage area, factors
beyond the control of the wireless carrier may interfere with message delivery,
including the customer’s equipment, terrain, proximity to buildings, foliage, and
weather. The wireless carrier does not guarantee that alerts will be delivered and will
not be liable for delayed or undelivered messages.

Your Choices

We understand the importance of protecting our customers’ privacy, and we therefore
provide you with the opportunity to opt-out of having your personally identifiable
information used or disclosed for certain purposes. Receiving promotional
communications from NATIONAL EMR is optional. If you do not wish to receive
promotional communications from NATIONAL EMR, please call or write to us at the
address below. As described elsewhere in this Privacy Policy, it is also optional to
allow us to share your personally identifiable information with selected reputable third
parties so that they can provide you with promotional communications. If you do not
wish us to do so, please call or write to us at the address below. You may also use this
address and phone number to request us to update or change any of your personally
identifiable information, or to request additional information regarding our disclosure
of your personally identifiable information to certain third parties for promotional
  • Call us at (210) 801-7950
  • Write to us at: NATIONAL EMR, PO Box 460608, San Antonio, TX 78246,
    and include your name, address, telephone number, e-mail address and a note
    of instructions.
    If you have previously agreed to receive e-mail and/or e-mail newsletters from us, you
    may use the address and phone number above to notify us that you no longer wish to
    receive such e-mail and/or e-mail newsletters, or you may change your preferences by
    going to My Account and clicking on the “My e-Subscriptions” link. Because we plan
    our communications in advance, it may take several weeks for your request to become
    effective. If, due to human error, you continue to receive our communications, please
    contact us again and we will make every effort to correct the situation.

Links to Other Sites

We may provide links on our Web site to other sites we think you will enjoy. These
sites operate independently of NATIONAL EMR and have established their own
privacy and security policies. We encourage you to be aware when you leave our site
and to read these policies at any site you visit.

Information Security

The security and confidentiality of your information is extremely important to us, and
we take a number of steps to safeguard any personally identifiable information or
credit card information that you provide to us. We use data encryption technology to
help protect against loss, misuse or alteration of your credit card information. Secure
Socket Layers (SSLs) encrypt the credit card information sent between your computer
and our database. However, no method of transmitting or storing electronic data is
ever completely secure, and therefore we cannot warrant or guarantee that such
information will never be accessed, used or released in a manner that is inconsistent
with this policy.

Personally Identifiable Information Contained in User

Some sections of our Web site may allow users to post or transmit messages,
comments, screen names, computer files and other materials. NATIONAL EMR does
not monitor such transmissions, and therefore cannot be responsible for any
personally identifiable information or other information that may be contained in such

Children’s Privacy

Our Web site is a general audience site, and we do not knowingly collect information
about children. Should a child whom we know to be under age 13 make it known to us
his or her personally identifiable information, we will use that information only to
respond directly to that child to inform him or her that we must have parental consent
before receiving his or her personally identifiable information.

Changes in this Privacy Policy

We may amend this Privacy Policy at any time. If we make any material changes in
the way we collect, use, and/or share your personally identifiable information, we will
notify you by sending you an e-mail at the last e-mail address that you provided us
and/or by prominently posting notice of the changes on the Web sites covered by this
Privacy Policy. In any event, changes to this Privacy Policy may affect our use of
personally identifiable information that you provided us prior to our notification to
you of the changes.

Contact Us

If you have questions or wish to send us comments about this Privacy Policy, please
write us at: NATIONAL EMR, PO Box 460608, San Antonio, TX 78246.
This policy was last updated August 31, 2022.